Every repair tracked from intake to pickup.
For retail service counters and custom benches alike.
From intake to pickup, every repair and custom order flows through Kanban boards with chain-of-custody and photo documentation — so your team focuses on the bench, not the back room. Automatic customer notifications and a self-service portal are coming soon.
Every repair, tracked. From intake to pickup.
Drag-and-drop Kanban boards move each job through intake, diagnosis, in-progress, QC, and ready-for-pickup. Every status change is timestamped. Managers see the full bench pipeline at a glance — no whiteboards, no envelopes falling behind the counter.
Customers will check their own status. No phone calls needed.
Coming soon: send customers a link — no login required. They'll see their repair status, photos, and outstanding balance, with online payment and an automatic text on every status update. We're building it so your team stops fielding "is my ring ready?" calls all day.
Before and after. Proof of every repair.
Photograph every piece at intake and again at completion. Images attach to the job record automatically. Share with the customer as proof of work, or keep on file for disputes. When a customer says "that scratch wasn't there before" — you have the photos.
Their piece is inventory too. Tracked the moment it's in your hands.
The second a customer's ring crosses the counter, it's logged into custody — you always know which job it's on and where it physically sits, safe or bench. Parts and findings pulled for the repair deduct from your stock automatically when the job closes, and loaners go out and come back on the same record. Nothing customer-owned gets misplaced, and no part walks off uncounted.
Quote to delivery,. nothing falls through.
Create custom orders from a quote, manage deposits, and schedule bench time. CAD-approval tracking and automatic text updates at every milestone are coming soon. When the piece is done, it moves directly into your serialized inventory with full provenance.
The details that make it complete.
Bench Assignment
Assign jobs to specific jewelers. See each bench worker's queue, capacity, and turnaround times.
Automated Notifications (Coming soon)
Coming soon: auto-text when repairs change status. Received, in-progress, ready for pickup — customers stay informed without your team lifting a finger.
Repair Invoicing
Generate repair invoices from the job record. Text-to-pay so customers can settle their balance before they walk in is coming soon.
Job Envelopes
Print job envelopes with QR codes linking to the digital record. Scan to update status, add photos, or check notes.
Subcontractor Tracking
Send jobs to outside workshops and track them as if they were in-house. Status, estimated return date, and cost all visible.
Overdue Alerts
Jobs sitting too long? Alerts flag overdue repairs so nothing gets forgotten in the back room.
Appraisal Management
Create and store formal appraisals tied to inventory records. Print or email to customers on branded letterhead.
Parts & Materials
Track parts and materials used per repair. Deduct from inventory automatically when the job closes.
Repair Revenue Reports
Track repair intake volume, turnaround time, revenue by service type, and bench utilization. Know which services are profitable.
See JewelOps in action
Book a live demo with our team. 30 minutes, no pressure, tailored to your store.
Book a live demo