Run your jewelry store on one system, not five.
For independent jewelry retailers and multi-store groups.
Serialized inventory, repair tracking, memos, CRM, and wholesale orders — the operations your store runs on, in one system. POS, Shopify sync, and customer comms are on the roadmap.
One system. Zero tab-switching.
Inventory, CRM, repairs, memos, and wholesale orders in a single platform. No more stitching together separate tools that don't talk to each other. Data flows between modules automatically — a stock movement, a repair stage, and a memo all live in one place. POS, clienteling, and customer comms are on the roadmap.
- Inventory, CRM, repairs, and memos in one login
- Data flows between modules automatically
- One vendor, one bill, one support line
- Nothing to integrate — it's already connected
- Coming soon: POS, clienteling, and customer comms
Every piece has a unique identity.
Serialized tracking gives every unique piece its own record, while SKU-based items stay quantity-tracked — use both in the same store. Store an RFID tag ID alongside the barcode on each piece, and print barcode labels in-house. Real-time RFID zone tracking and counting are on the roadmap.
- Serialized tracking — every piece has a unique identity
- SKU + serialized stock in one system
- RFID tag-ID field on every piece
- Barcode label printing in-house
- Coming soon: real-time RFID zone tracking and counting
Customers text you. The right rep answers.
We're building two-way SMS routed to the assigned sales rep — a customer texts your store number and their rep gets it instantly. The roadmap includes invoices via text, post-purchase review requests, and back-in-stock alerts. Built in, not a $500/mo add-on.
- Coming soon: two-way customer ↔ rep texting
- Planned: text & email invoices — tap to pay
- Planned: back-in-stock notifications
- Planned: post-purchase review requests
- On the roadmap: webchat that captures leads after hours
Your online store, finally in sync.
We're building bidirectional sync with Shopify and WooCommerce — images, videos, and full variations (ring sizes, metals, stones). The goal: update a price in JewelOps and it's online; add a photo online and it's in JewelOps. No flattened variants, no missing images, no manual re-uploads.
- Coming soon: bidirectional sync — changes flow both ways
- Planned: images and videos sync, not just counts
- Planned: full variation support (sizes, metals, stones)
- On the roadmap: Shopify and WooCommerce
- Planned: channel-ready exports for Meta, Google Shopping
Every repair, tracked through every stage.
Repair tickets move through stages on a kanban board, so you always know where a job stands. Full history stays attached to the customer profile. Automatic text updates to customers — 'ready for pickup' that sends itself — and layaway are on the roadmap.
- Repair tracking with stages / kanban
- Full history attached to the customer profile
- Memos and consignment-out built in
- Coming soon: automatic status text updates to customers
- Planned: layaway with auto-reminder texts
Know which ad brought them to the counter.
We're building full-funnel attribution from ad click to in-store purchase. Once JewelOps owns the comms layer — text, email, and POS — you'll see the complete journey, even when nobody filled out a form on your website.
- Coming soon: campaign → in-store sale attribution
- Planned: no form fill required — comms layer provides the data
- Planned: connects online journey to in-store purchase
- On the roadmap: HubSpot integration for CRM sync
- Planned: customer segmentation by purchase history
Everything else a jewelry retailer needs.
Owner-only profit reporting.
Cost, profit-margin, and vendor-performance reports — visible to owners only, so margins stay private.
Cert details on every piece.
GIA certificate numbers and the full 4Cs recorded directly on each diamond. Pull them up from the piece record anytime.
No more end-of-day reconciliation.
Coming soon: QuickBooks integration to sync sales, payments, and inventory automatically.
Every PO, tracked to delivery.
Vendor management — issue purchase orders, receive stock, track what's outstanding, reconcile when it arrives.
Every piece has an identity.
Serialized tracking for unique pieces, SKU-based for commodity items. Use both in the same store.
Reviews without asking.
Coming soon: automated post-purchase review requests to Google and Facebook, sent at the right time.
Custom fields for every detail.
Capture carat, metal, dimensions, vendor SKU, and your own custom fields on every product. We're building SKU + brand auto-fill next.
Never miss a milestone sale.
On the roadmap: anniversary, birthday, and occasion reminders that prompt your rep to reach out at the right moment.
See JewelOps in your own showcase.
We'll bring an iPad and a few of your own SKUs. Forty minutes, no slides — just the product, on your counter.